Learn the Basics: How to Start Selling on Onyx
Getting Started
Learn how to create your Onyx Vendor account and set up your store correctly.
For Companies
CAC, TIN, bank details.
For Individuals
Simply upload your NIN, valid ID, and bank account details to get verified.
Login & Access
Once approved, log in through the Onyx Merchant Portal using your registered email and password. You’ll immediately access your dashboard to start uploading products.
Payments & Commissions
Understand how payouts work on Onyx and how your commissions are calculated.
•Payout Timeline
Vendors receive their payment within 48 hours after an order has been confirmed as delivered by the customer.
•Settlement Dashboard
Track all payments in real time, view pending, settled, and failed transactions directly from your dashboard.
•Commission Transparency
Every transaction clearly shows your net amount, commission rate, and payout reference number for easy reconciliation.
Policies & Compliance
Follow these simple rules to stay compliant and maintain trust with customers.
•Product Authenticity
Only list genuine and verified products. Counterfeit or misleading listings may lead to account suspension.
•Pricing Accuracy
Always update your prices to reflect current offers or stock changes.
•Return & Refund Policy
Vendors must respond to refund or return requests within the given timeline.
•Legal Responsibilities
Vendors must comply with data privacy laws and Onyx Terms of Service. This includes keeping customer information secure and not sharing payment details externally.
Product Listings
Create product listings that attract customers and improve sales.
•Image Requirements
Use clear, high-quality images with a white background.
•Titles & Descriptions
Keep titles descriptive (brand, model, size, color). Write short, honest product details highlighting benefits and specifications.
•Inventory Management
Update stock regularly to avoid overselling. The system automatically alerts you when an item is low in stock.
•Category Accuracy
Always assign your products to the correct category to improve visibility in search results.
Ready to grow your business with Onyx?
Join hundreds of verified merchants already selling to thousands of Nigerian workers.
Start Selling Today